Easterseals Crossroads understands the importance of communication and the need to facilitate understanding between hearing individuals and Deaf or hard-of-hearing people. To enhance communication in our communities, we offer sign language/spoken English interpreters who are highly skilled professionals that facilitate communication between hearing individuals and the Deaf or hard-of-hearing.
Request a Sign Language INTERPRETER
You can schedule a sign language interpreter in three convenient ways:
Visit the registry of Interpreters for the Deaf – a national professional organization for interpreters – for more information about interpreting.
Case Management Services
For our Deaf or hard-of-hearing community we provide licensed social workers to assist clients with:
- Community education and outreach
- Information and referrals
Case management is a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client’s health and human service needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-effective interventions and outcomes.
Case management is an area of specialty practice within one’s health and human services profession. Its underlying premise is that everyone benefits when clients reach their optimum level of wellness, self-management and functional capability. ( This information on case management and more can be found at http://www.ccmcertification.org/)
Deaf Community Services takes great pride in creating meaningful ways for the deaf community to interact with others and meet personal needs. To facilitate this goal, Deaf Community Services provides a resource area for the deaf community.
The Community Area is open Monday through Friday from 8:30 a.m. until 4:30 p.m. Computers and video phones are available on a first-come, first-serve basis.
Meet our Staff
Jennifer Alka has been with Deaf Community Services for 4 years as a Community Support Specialist and Benefits Information Network Liaison. She graduated from State University of New York at Brockport with a Bachelor’s degree in Sociology. She also used to be a case manager at a deaf agency in Connecticut for approximately five years before moving here to Indiana. During her leisure time, she enjoys spending time with her seven children, two dogs and a big kid, also known as her husband. She also enjoys traveling to different countries. You would also find her at Indiana School for the Deaf, drumming away on her beloved drum along with her cheerleaders.
Hannah Baker has been with Deaf Community Services for 7 years, her 6th year in her role as Staff Interpreter. She graduated from Vincennes University with an Associate’s Degree in ASL and from IUPUI with a Bachelor’s Degree in ASL/English Interpreting. She currently holds the Indiana Interpreting Certificate (IIC) as well as holding the National Interpreting Certificate (NIC) since 2014. When she’s not out in the community interpreting, she enjoys horseback riding, adventuring in new countries, and playing Dungeons & Dragons with friends.
Melissa Dove has been with Deaf Community Services for 7 years as a case manager. She graduated from Rochester Institute of Technology with BSW and then from Gallaudet with a Masters’ Degree in School Social Work. She has a husband and 2 little girls, which she enjoys spending time with outside of work.
JerriAnn McFarland has been with Deaf Community Services for 19 years, she is one of our Staff interpreters/Coordinator. She currently holds the Indiana Interpreting Certificate (IIC). When she’s not out in the community interpreting, or in the office scheduling, she enjoys spending time with her family, attending soccer practice/games, robotics competitions with her son, and she recently joined the Indianapolis Women’s chorus.
Mary Pickering has been with Deaf Community Services since February 2018 for her role as Case Manager. She graduated from Rochester Institute of Technology with a Bachelor’s Degree in Social work and from Gallaudet University with a Master’s Degree in School Social Work. She enjoys spending time with her three boys and her husband of 9 years whenever she is out of work. She also enjoys watching Netflix movies, ladies’ night out, and shopping.
Janna Tribby has been a staff interpreter with Deaf Community Services for 3 years. She graduated from Bethel College with a Bachelor’s degree in Communications and a Bachelor’s degree in ASL Interpreting. She has been interpreting in the Indianapolis area for 19 years and has been nationally certified from the Registry of Interpreters for the Deaf (RID) since 2004. If you can’t find her out interpreting, you can find her on her Harley-Davidson, or spending time with her husband and two Labradors.